
Oracle Support
Oracle Support Services through dbSolution
We are at your service when you need us. Our experienced Oracle Support Service Team is happy to support you and your database administrators quickly and easily with all questions and problems concerning your database.
By phone, e-mail or remote access – our Oracle Support Service helps with individual solutions.
If required, we take over the monitoring of your database servers via Site to Site VPN. So we are immediately notified of any problems in the database and can react even faster.
We take care of your issues and attach great importance that your systems continues to run without interruption during our support.
Save time and rely on our fast and effective Oracle support service.
We offer tailor-made solutions for customers with and without own database administration:
Our support service modules
Oracle Support Time Window Module
With our time window module you can choose when you need us. Simply combine the time with the days.
We offer the following time window modules:
- 8.00 o’clock – 18.00 o’clock
- 8.00 o’clock until 24.00 o’clock
- Monday to Friday
- Daily – incl. weekend and holidays
- 24/7 support
Support Response Time Module
- Within 1 hour
- Within 2 hours
- Within 4 hours